Privacy Policy

Last updated: 24 July 2026

1. Introduction

Envision Health ("we", "us", "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website envisionhealth.com.au and use our naturopathic health services.

We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the My Health Records Act 2012 where applicable.

2. Information We Collect

We may collect the following types of information:

Personal information: Name, date of birth, email address, phone number, postal address, and emergency contact details.
Health information: Medical history, current health conditions, medications, supplements, pathology results, dietary information, lifestyle factors, and treatment plans. This is considered sensitive information under the Privacy Act.
Financial information: Payment details for consultation fees (processed securely through our payment provider).
Website usage data: IP address, browser type, pages visited, time spent on pages, and referring website — collected via cookies and analytics tools.

3. How We Collect Information

Directly from you during consultations, intake forms, or correspondence
Through our website contact forms and booking systems
From third-party pathology laboratories (with your consent)
From other health practitioners you have authorised to share information with us
Automatically via cookies when you visit our website

4. How We Use Your Information

To provide naturopathic health services and develop your treatment plan
To communicate with you about appointments, test results, and health recommendations
To process payments for services
To comply with legal and regulatory obligations
To improve our website and services
To send you health-related information (only with your consent; you may opt out at any time)

5. Disclosure of Your Information

We do not sell or rent your personal information. We may share your information with:

Pathology laboratories for functional testing (with your consent)
Other health practitioners involved in your care (with your consent)
Our practice management software provider (for appointment scheduling and records)
Payment processors (for transaction processing only)
Government authorities where required by law

6. Storage and Security of Your Information

Your health records are stored securely in our clinical practice management system (Cliniko) which uses encrypted data storage and is hosted in Australia. We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Physical records, if any, are stored in locked facilities accessible only to authorised personnel.

7. Your Rights

Under Australian Privacy Law, you have the right to:

Access the personal and health information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent for the sharing of your information with third parties
Request deletion of your records (subject to legal retention requirements)
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

8. Cookies and Website Analytics

Our website uses cookies to enhance your experience and collect anonymous usage data. You may disable cookies in your browser settings, though some website functionality may be affected.

We may use Google Analytics to understand how visitors interact with our website. This data is anonymised and aggregated.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., social media). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are available to minors under the care of a parent or guardian. We collect information about children only as part of their treatment and with the consent of their parent or legal guardian.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to make a request regarding your information, please contact us:

Envision Health
Phone: 07 4755 2100
Email: info@envisionhealth.com.au
Website: envisionhealth.com.au

To make a complaint about how we handle your personal information, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or phone 1300 363 992.