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Terms of Service

Last updated: 24 July 2026

1. About These Terms

These Terms of Service ("Terms") govern your use of the Envision Health website (envisionhealth.com.au) and our naturopathic health services. By accessing our website or booking a consultation, you agree to these Terms.

2. About Envision Health

Envision Health is a naturopathic clinic based in Townsville, Queensland, Australia. We provide naturopathic consultations, functional pathology testing, nutritional medicine, herbal medicine, homeopathy, and related natural health services.

Our practitioners are qualified Naturopaths with Bachelor of Health Science degrees and are members of relevant professional associations.

3. Website Content

The information on our website is provided for general informational and educational purposes only. It is not intended as medical advice and should not be relied upon as a substitute for professional healthcare advice, diagnosis, or treatment.

Always seek the advice of your qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on our website.

4. Booking Consultations

Consultations can be booked:

  • Online through our booking system
  • By phone on 07 4755 2100

By booking a consultation, you confirm that the information you provide is accurate and complete.

5. Consultation Fees and Payment

Current consultation fees are:

  • Initial Consultation: $150 (60–90 minutes)
  • Follow-up Consultation: $95

Payment is required at the time of consultation. We accept cash, EFTPOS, and bank transfer. Functional pathology testing fees are separate and payable to Nutripath Laboratories.

Prices are subject to change without notice. Confirm current pricing when booking.

6. Cancellation Policy

We require at least 24 hours' notice for cancellations or rescheduling. Cancellations made with less than 24 hours' notice may incur a cancellation fee. No-shows will be charged the full consultation fee.

7. Telehealth Consultations

We offer telehealth consultations to clients anywhere in Australia. By booking a telehealth consultation, you confirm that:

  • You have access to a stable internet connection and a device with a camera and microphone
  • You are in a private location where you can discuss your health concerns confidentially
  • You understand that telehealth has limitations compared to in-person consultations

8. Functional Pathology Testing

Functional pathology testing is arranged through Nutripath Laboratories. By agreeing to testing, you understand that:

  • Test costs are approximate and payable directly to Nutripath
  • Results are sent to your naturopath for interpretation — not directly to you
  • Functional pathology testing is not covered by Medicare or private health insurance in most cases
  • Results are for educational and informational purposes and do not replace medical diagnosis

9. Health Information Privacy

Your health information is handled in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). We are committed to protecting the confidentiality of your personal and health information.

10. Limitation of Liability

To the maximum extent permitted by law, Envision Health and its practitioners are not liable for any loss, damage, or injury arising from:

  • Reliance on information provided on this website
  • Use of our services without disclosing all relevant health information
  • Failure to follow the treatment plan or professional advice provided
  • Adverse reactions to recommended supplements or herbal medicines (always disclose allergies and current medications)

11. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Envision Health and is protected by Australian copyright law. You may not reproduce, distribute, or create derivative works without our written permission.

12. External Links

Our website may contain links to external websites. We are not responsible for the content, accuracy, or privacy practices of third-party sites.

13. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the jurisdiction of the courts of Queensland.

14. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date.

15. Contact Us

If you have any questions about these Terms, please contact us:

Envision Health
Phone: 07 4755 2100
Email: info@envisionhealth.com.au
Website: envisionhealth.com.au

© 2026 Envision Health. All rights reserved.